You can easily alter the address when ahead of the parcel is delivered. It is possible to request the revision by sending you an email through all of our contact webpage .
From our factory in Germany into the destination country, we ship with DHL. When the lot comes within country, the package is given towards state blog post:
Utilize the shipment ID provided within the dispatch mail – should you not obtain this ID, call us and we will render they. As soon as the parcel is passed on National blog post of one’s country, DHL or DPDgroup will modify the info linking to a new web page to keep on examining the whereabouts of your package.
We recommend to proactively check the details inside the link since you may not at all times have notified about every update.
They merely do that via email, therefore please check your inbox (like the junk e-mail folder) to see if obtained updated you
- Whenever lender move repayment is picked as a fees process, a delivery within 24hrs are not guaranteed in full.
- This provide just isn’t readily available for the UK, Switzerland and Norway.
- Express delivery toward USA prices 40a‚¬.
In case the package had been unable to be provided, it will be positioned at a DHL or DPDgroup (for the UK) pick-up point (check out the monitoring website link) for 10 working days. If you do not pick-it right up from this period of time, it should be delivered back bondage com bezplatnГЎ zkuЕЎebnГ verze to our facility in Germany. After we have obtained verification that parcel was actually auto-returned, we’re going to next contact you to arrange a re-send.
For purchases over 60a‚¬, we offer cost-free standard shipping to countries in europe, excluding the UK, Switzerland and Norway. Under that levels, shipments will surely cost 4.90a‚¬.
Import taxes can be used and they are based on traditions. We furthermore usually do not cover or foresee customs handling charge for Switzerland and Norway. Northern Ireland is actually excused from the.
We provide PRESENT SHIPPING for an additional price of 9.90a‚¬ and simply for in-stock items (indicating pre-order products is excluded).
They only try this via mail, therefore be sure to look at the inbox (including the junk e-mail folder) to find out if they’ve updated you
- 1. how to return a product?
If you’re going back a wrecked item, please call us within fourteen days at – take the time to add images of broken items. Should you want to go back something from your own order that’s not harmed you do not have to make contact with the Customer Service team. In addition, you do not need a print-out tag while we don’t manage come back transport prices. Be aware that to go back products it can’t be applied or washed.
First: you have to include the return kind inside bundle you will discover right here . In the event the item was damaged, kindly compose this on the notice at the same time.
Third: forward the parcel, using your chosen company. You’ll be responsible for those items until they have arrived at our very own factory. We thus highly recommend you to definitely keep your proof of postage even as we can’t be held responsible for products that fail to appear.
NOTE: If creating a return from a nation not in the EU (Switzerland, Norway, great britain or perhaps the United States Of America), please range from the original invoice outside their parcel. The charge must be facing outwards, making use of cost plainly obvious. Create your message ” RETURN ” ahead, so practices can decide it these types of. Or even accomplished properly, the lot is going to be dropped within boundary and returned to you, which will mean paying the return delivery prices again.
